Cancellation and Refund Policy

Cancellation Policy

At Clarchs-dot-com, we understand that circumstances may arise where you need to cancel or modify your service agreement. We strive to provide flexibility and support to our clients in such situations. Below are the guidelines for cancellations:

• Clients may cancel or modify their service agreement with us at any time by providing written notice in advance for atleast a week at info@clarchs.com.
• Cancellation requests must be submitted in writing via email to our customer support team.
• Cancellations may be subject to certain terms and conditions outlined in the service agreement or project contract.
• If cancellation occurs after work has begun on a project, fees may apply based on the work completed and resources utilized.
• We strive to process cancellation requests promptly and work with our clients to minimize any disruptions or inconveniences.

Refund Policy

Our refund policy is designed to provide fairness and transparency to our clients while protecting the interests of our company and our team members. Please review the following guidelines regarding refunds:

• Refund requests must be submitted in writing via email at info@clarchs.com.
• Refunds may be provided in certain circumstances, such as if our company fails to deliver the agreed-upon services or if there are significant quality issues with the deliverables.
• Refund eligibility may vary depending on the nature of the services provided, the stage of the project, and other factors outlined in the service agreement or project contract.
• If a refund is approved, the amount refunded will be determined based on the work completed and resources utilized up to the point of cancellation.
• Refunds will be processed using the original method of payment and will de deposited back within 5 - 7 working days.

Best Practices

As a cloud & software consulting company, we adhere to industry best practices to ensure transparency, accountability, and customer satisfaction. Some of the best practices we follow include:

• Clear and detailed service agreements and project contracts that outline the scope of work, deliverables, timelines, and payment terms.
• Regular communication and collaboration with clients to keep them informed of project progress, milestones, and any changes to the scope or schedule.
• Flexible cancellation and refund policies that prioritize client needs while protecting the interests of our company and our team members.
• Prompt resolution of any issues or concerns raised by clients, with a focus on finding mutually satisfactory solutions.
• Continuous improvement and learning to enhance the quality of our services and deliver maximum value to our clients.

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at info@clarchs.com.